Support & Service Status

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Useful information

View our Service Level Agreement (SLA).

Service Status

All of our services are functioning with no reported problems.

Scheduled Maintenance

No scheduled maintenance at this time.

If you require support please submit a support ticket using the form opposite. For all urgent requests please call 01376 388 150 during office hours. If our office is closed, voicemail is sent to selected staff so we will generally be able to get back to you promptly if you leave your details.

Sage Pay Server Status

28 Dec 2011 10:05 - Intermittent Authorisation Issue

System Status:

System Normal

We are aware of an intermittent authorisation issue affecting a limited number of vendors.

We are working closely with 3rd Party Providers to resolve the issue as quickly as possible and will provide an update as and when we have further information.

Update 28.12.11 at 13.56pm - still investigating this issue - update to follow

Resolved 28.12.11 at 17.23 - Good news, we've fixed the problem we've had with authorisation processing. We're sorry if this caused you any inconvenience.

27 Dec 2011 15:30 - Intermittent Authorisation Issue

System Status:

System Normal

We are aware of an intermittent authorisation issue effecting a limited number of vendors.

We are working closely with 3rd Party Providers to resolve the issue as quickly as possible and will provide an update as and when we have further information.

Apologies for any inconvenience caused.

Update 19:44pm - Issue still under investigation, further update to follow.

Update 08:04am - Issue still under investigation, further update to follow.

Update 09:08am - Issue still under investigation, further update to follow.

23 Nov 2011 15:16 - 3D Secure Issue

System Status:

System Normal

We are currently experiencing an intermittent service disruption with a 3rd party provider where 3D Secure transactions are failing.

If you are not able to process please contact Customer Service on 0845 111 44 55 where we can advise on changing your rulebase.

RESOLVED - 16:41: Please be advised that the issue with the 3rd Party 3D Secure processing is now resolved.

17 Nov 2011 09:09 - My Sage Pay issues - RESOLVED

System Status:

System Normal

My sage Pay is now displaying as normal.

Live transaction processing was not affected.

17 Nov 2011 08:55 - My Sage Pay issues

System Status:

System Normal

We are aware of My Sage Pay displaying incorrect information, our engineers are working on a solution. A further update will follow.

Live transaction processing is not affected.

14 Nov 2011 19:03 - TEST Environment not 100%

System Status:

System Normal

Test My Sage Pay Admin area isn't working at 100% right now. We're monitoring the system and are fixing any issues for you that may crop up.

We'll give you more information as and when we receive it

Apologies for any inconvenience

Update 09:30am - We are continuing to work on a fix so we can bring Test My Sage Pay back online

Update 13:36 - The Test environment is still not 100%. We are still working on a fix and will update further once we have

Update 17.19 - The Test environment is now working.

Update 18:23 - The test environment is not 100% right now

13 Nov 2011 23:31 - Maintenance to Test My Sage Pay

System Status:

System Normal

We're doing some maintenance work to the TEST My Sage Pay environment. We'll let you know when this is back up and running.

Apologies for any inconvenience caused.

UPDATE - This work is now complete and the My Sage Page Test environment is back up and running

11 Nov 2011 12:26 - Authorisation Issues

System Status:

System Normal

The issue affecting live transactions has now been resolved. Transactions are now processing as normal.

11 Nov 2011 11:39 - Authorisation Problems

System Status:

System Degraded

You may be experiencing trouble authorising transactions right now. We are working to fix this and will keep you updated.

12:08 : We are still investigating issues with transaction processing, we will keep you updated.

09 Nov 2011 12:37 - Authorisation Problems

System Status:

System Normal

Transactions will be successfully authorising again now.

Third Party Service Status

No reported problems.

We are usually not in a position to resolve third party faults and the information we provide on their status is for guidance only. Please refer to the relevant third party service status pages for up to date details.